7. Salutation

The salutation is used in all formats except the Simplified Letter and the Memo.

The following are salutations used in American business letters:

• Dear Sir:
• Dear Madam: (may be followed by title, such as Dear Madam Chairperson:)
• Gentlemen:
• Ladies:
• Dear Mr. Bryan:
• Dear Ms. Gray:
• Ladies and Gentlemen:
• Dear Personnel Director: (a gender-free title)