Lupita's Day

Hello. My name is Lupita Gonzalez. I work in a large company in Monterrey, Mexico. We make bottles and cans for soft drinks. I am a secretary. I answer the telephone and take messages. I also use a fax machine and a computer. My first language is Spanish but sometimes I speak English. Many of our clients are from the United States. My supervisor is Mr. Torres. He is an engineer. I start work at 8:00. I usually drive to work. I have lunch from 1:00 to 2:00. I finish work at 5:30. I go home and help my mother prepare dinner. We have dinner at 9:00. After dinner I usually watch television a while. I usually go to bed at 11:00.

Questionnaire

1. Where does Lupita live?
A She starts work at 8:00.

B She lives in Monterrey, Mexico.

C She lives in a company.

D She is a secretary

2. Where does Lupita work?
A She is a secretary.

B She starts work at 8:00.

C She works in a company that makes bottles and cans.

D She answers the telephone.

3. What does Lupita do?
A She answers the telephone.

B She is an engineer.

C She starts work at 8:00.


D She is a secretary.

4. What languages does Lupita speak?
A Spanish.

B English.

C Mexican.

D Spanish and English.

5. What time does Lupita have lunch?
A At 8:00.

B From 1:00 to 2:00.

C At 5:30.

D At 9:00.

AVISO - PARTS OF A BUSINESS LETTER -

ESTA PROYECCIÓN SE LLEVÓ A CABO EL VIERNES 26 DE SETIEMBRE DE 2008 Y FUE DIRIGIDO A LAS ALUMNAS DEL CUARTO CICLO NOCHE - BUSINESS LETTER.

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7. Salutation

The salutation is used in all formats except the Simplified Letter and the Memo.

The following are salutations used in American business letters:

• Dear Sir:
• Dear Madam: (may be followed by title, such as Dear Madam Chairperson:)
• Gentlemen:
• Ladies:
• Dear Mr. Bryan:
• Dear Ms. Gray:
• Ladies and Gentlemen:
• Dear Personnel Director: (a gender-free title)

6. Attention Line

This is used when you do not know the name of the person you are writing and the letter is addressed to the firm. Example:
“Attention: Head of Accounting.”
When you know the name of the person you are writing but are unsure of the title. Ex.:
“Attention: Customer Service,”

Another way of doing this is to use the attention line and send copies of the letter to the appropriate department.

5. Inside address

This should include the name of the person you are writing, the person’s title (if available), the name of the firm and the firm’s address.

4. Confidential

Use this word when the person to whom the letter is addressed is the only one who should read the letter. Physically separate the word from the rest of the letter by two lines.
To assure confidentiality, include the word “Confidential” on the envelope.

3. File Number

On occasion, you may wish to include the file number of the project, case, or order that the letter refers to.
The file number should be physically separated from the date by two spaces and from the part that follows by two spaces.